International Entrepreneur, Speaker, Author, and Industry Thought Leader
Monica Eaton-Cardone is a unique case in the payments and fraud world. Starting out as an online merchant, her otherwise thriving business was repeatedly hit by consumers denying their own transactions (friendly fraud).
Despite no formal qualifications in software engineering, Monica became a self-taught expert in how to spot, dispute and prevent friendly fraud and helped build an IT solution to combat the threat.
Her international fraud business now has 400+ subject matter experts and supports 27 different industries – working closely with some of the biggest retailers around. The Chargeback Company is also a leading advocate for industry-wide chargeback and fraud policy reform.