Head of Operations Digitization and Technology, Global Consumer Technology at Citi
Lisa Cochran is the Head of Operations Digitization and Technology for Global Consumer Technology (GCT) at Citi, a team dedicated to leveraging technological innovation and services that enable growth and reduce pain points for Citi customers around the world. In this role, Lisa partners with leadership teams across the Global Consumer Bank to create seamless experiences for customers by optimizing processes and technology on the Citi employee-side. Lisa also works closely with Enterprise Operations and Technology partners to align on their automation agenda, enterprise tooling, and capability sharing across the firm.
Prior to joining Citi, Lisa was Head of Sales, Servicing, Operations, and Digital Technology at Humana, where she evolved the web and mobile applications in addition to the IVR and telephony channels, allowing Humana members to enroll in products and obtain services with greater simplicity. Before this, Lisa was the Vice President of Payment and Commerce Technology and Customer Care Operations at Softcard, an organization acquired by Google that was progressive in the mobile payments space. Lisa also held a variety of roles during her 17-year tenure at Bank of America within the Global Consumer Banking, Credit Cards, and Mortgage business lines.
Lisa has been a driving force behind initiatives encouraging women to pursue careers in technology at her previous organizations and within her community, promoting Women in IT programs like “Hour of Code” and “Code like a Girl.” Lisa holds a bachelor’s degree in computer science from Embry-Riddle Aeronautical University.